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Training & Support

The link between software and user!


The use of new Teamcenter and NX applications or versions results in comprehensive changes and potential benefits for your entire organization. The introduction process must be accompanied so that the benefits released can be fully exploited. ECS offers training measures for different user groups as well as competent user support after the software introduction.
Your users have the expectation to work with a new software solution directly and without errors. The change to a new software solution, however, usually initially causes a reduction in efficiency and productivity of the users through changed processes and user interfaces. In order to minimise these, it is highly recommended that all users affected by the new software are systematically trained and supported comprehensively and competently in terms of handling and usage. This includes standard or customer-specific training as well as individual user support.
Through extensive, qualified training measures and user support that are tailored to your needs, you will increase system acceptance and employee motivation on the one hand, and more effective software use and safer handling of the new software or software version on the other. For your company, training and support measures mean significantly higher data quality and a higher degree of automation of engineering and production processes. You therefore contribute to a faster amortisation of your investment.

Our experienced trainers offer you not only basic, advanced and update training, but also their long-standing methodical know-how in the field of design and product development.
The focus is not so much on the stubborn teaching of software functions, but rather on the optimal use of the software in regard to the daily tasks of the users and on the basic understanding of how the software works.
The Siemens Teamcenter and NX training courses are digned modularly and can therefore be optimally adapted to your individual processes, requirements and needs. Our trainers will coordinate with you in advance the exact content and focus of the training to ensure the best possible training experience and results for you. All trainings are offered as online, on-site or off-site training. We deliver the knowledge you need according to our motto: simplify the complex!
ECS' expert and proven user support offers you more than just software updates and maintenance. Rather, it provides your users with assistance at all times and supports you in the most simple functional questions up to complex problems.
Trust in our CAx and PLM experience since 1996.

Teamcenter and NX Trainings

Do not leave your users alone!


With Siemens Teamcenter you are already using one of the most widespread, modern and comprehensive PLM systems on the market. Since 1996 ECS GmbH has successfully accompanied and implemented PLM and CAx projects based on the Siemens product portfolio in various industries. Our trainers have a profound and comprehensive system know-how as well as extensive project and training experience. Our Teamcenter Trainings are modular and can be adapted to your requirements and focus topics. Together with you, we would be happy to create customer-specific workshops to teach your users your specific business processes and working methods in the new or updated system. The standard trainings are divided into Elementary - Basics, Intermediate - Advanced and Proficiency - Experts. All trainings can be held online, off-site or on-site.

Support

Do not leave your users alone!


An optimal user support offers the system users a fast and competent assistance in case of questions or problems. The support increases the users' system acceptance and prevents the users from memorizing incorrect work procedures. Such support can increase the effectiveness of the users in using the respective systems.
Comprehensive user support as a problem-solving oriented consulting activity generally consists of a three-stage system:

  • 1st Level Support, consisting of two components: Hotline as 1st level support for the users (permanent contact possibility) Application advice for users (remote)
  • 2nd level support in the way of passing on problems that cannot be solved immediately or in case of error behaviour that has to be reproduced.
  • 3rd level support in the form of passing on and clarifying software problems with the software manufacturer (e.g. Siemens Industry Software)
simplify the complex